There are lots of things that can create challenges when all of our students have Chromebooks in their hands. Helping students surpass those challenges is part of my responsibility at work. Many issues require the hands on touch, but I want to empower students to help themselves whenever possible. In addition to teaching students how to fix their own issues whenever possible, I've created a couple of videos to help walk them through common problems.
Help! My Keys are Typing the Wrong Letters! - Changing Chromebook Keyboard Language
This video was sent to our students, and was always ready to be sent to a concerned teacher or parent when the problem came up.
Updating Your Chromebook
We quickly realized that students were ignoring the prompts to update their devices and we needed to teach them how to fix that. This video was designed for the teacher to show the whole class the few days before testing, and as needed.
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